Scope
WhatsApp Marketer (hereinafter referred to as “the Company”, “we”, “our”, “us”) operates as a specialized digital marketing agency and implementation partner.
We do not own, sell, or license proprietary messaging software.
Instead, we offer WhatsApp marketing strategy, setup, campaign execution, and automation services (hereinafter referred to as “Services”) by implementing trusted third-party Business Solution Providers (BSPs) and software tools on behalf of our clients.
This Privacy Policy outlines our privacy practices regarding the collection, use, and safeguarding of your information when you visit our website, book a strategy call, or engage our Services.
By using our website or signing up for our Services, you accept the terms of this Privacy Policy.
If you do not accept any of these terms, your usage of our site and Services will be restricted.
This Privacy Policy is an electronic record generated by a computer system and does not require any physical or digital signatures.
Changes to the Privacy Policy
We will treat your information in accordance with applicable laws and regulations.
This Privacy Policy is subject to modification based on business, legal, or regulatory requirements and will be updated online from time to time.
We will make reasonable efforts to communicate any significant changes to you.
Your continued engagement with WhatsApp Marketer after any modifications will be deemed as your acceptance of such changes.
Personal Information We Collect
“Personal information” is defined as information that can be used to identify you.
Because our target audience consists of business owners and founders, this primarily includes B2B information such as your name, business email, contact number, company name, marketing goals, current tech stack, and the products or services you are interested in.
We collect, use, and share your personal information in the following manner:
Collection: We collect your personal information to provide you with our marketing Services, complete transactions, or process a Strategy Call or Growth Audit request.
You consent to the collection of this information when you submit forms on our website or engage us to build your WhatsApp sales funnels.
Usage: We seek this personal information to validate and process your request for a strategy call or audit, assist our team in auditing your funnels and setting up third-party partner tools for your campaigns, improve the quality of our marketing Services, facilitate our internal business operations including billing and regulatory compliance, provide you with recommendations about third-party software best suited for your specific needs, send you marketing communications, resources, and playbooks that we believe may be of interest to you, troubleshoot problems, or otherwise use it as described to you at the time of collection.
Sharing: We do not sell your personal information.
We may disclose your personal information to our affiliates and third-party software partners, including the BSPs we implement for you, strictly when necessary to provide the Services on your behalf.
If you wish to opt out of marketing communications, email us at [email protected].
We may also share your personal information with external organizations or law enforcement if we reasonably believe that such access, usage, or disclosure is necessary to meet any applicable law, regulation, legal process, or enforceable governmental request, detect, prevent, or otherwise address fraud, security, or technical issues, or protect against harm to the rights, property, or safety of our company, our clients, or the public.
Non-Personal Information We Collect
Non-personal information is any information that does not personally identify you, such as unique browser identifiers, device types, and website usage behavior.
Collection and Usage: We collect diagnostic and technical usage data when you browse our website.
This information is anonymized and used to improve our website design, analyze traffic patterns, and measure the effectiveness of our own marketing campaigns.
We may use and disclose non-personal information at our discretion, subject to applicable laws.
Third-Party Tools and Cloud API Data Infrastructure
Because WhatsApp Marketer is an execution agency and not a software owner, we facilitate your marketing campaigns using third-party infrastructure such as Meta's Cloud API, WATI, Interakt, QuickReply, and Spoki.
Data Residence: When we set up your WhatsApp marketing campaigns, the data shared between your business and your end-customers will reside on the servers of Meta (Cloud API) and the specific third-party BSP chosen for your tech stack.
We configure these systems for you, but we do not host the end-consumer messaging data on our own servers.
Client Responsibility: You, as the Client, acknowledge that you are the data controller for your end-customers' data.
You are responsible for ensuring that your messaging campaigns comply with Meta's Commerce Policies, the DPDP Act 2023 (if operating in India), GDPR, and any other local regulations regarding user opt-ins and data privacy.
Cookies
We place both permanent and temporary cookies on your device when you visit our website.
Cookies help us track website analytics and improve your browsing experience.
Information collected by cookies is generally treated as non-personal information unless IP addresses or similar identifiers are considered personal information by local law.
Third-Party Services and Links
Our website may include links to third-party tools, CRM platforms, and Business Solution Providers.
Furthermore, we actively recommend these third-party tools as part of our implementation Services.
These Third-Party Services are governed by their own respective privacy policies, which are out of our control.
Once you leave our website or log into a third-party platform we have set up for you, your data is governed by the privacy policy of that operator.
We shall not be responsible for the privacy practices, data breaches, or content of such Third-Party Services.
Access, Correction, and Deletion
We strive to keep our records updated.
You are responsible for ensuring that the information you provide us is correct and current.
You may request to access, correct, or delete your personal data from our internal agency records at any time by contacting us.
Please note that we may not be able to delete data if retention is required by applicable law, for billing records, or under judicial proceedings.
Waiver of Liability
Notwithstanding anything contrary mentioned in this Privacy Policy, WhatsApp Marketer shall not be liable for any indirect, incidental, consequential, special, or exemplary damages arising due to the loss of data, downtime, or algorithmic bans originating from your access or use of Meta's APIs or any Third-Party Services (BSPs) we implement on your behalf.
Queries and Complaints
We are committed to protecting the personal information you share with us.
If you have any feedback, concerns, or queries regarding this Privacy Policy or how we handle your data, please contact us at:
Email: [email protected]